In short
Cancel any time from your dashboard, in a couple of clicks and with no fee — you keep access until the period you already paid for ends. If you are unhappy with your first payment, email us within 14 days and we refund it in full, no reason needed. We also refund duplicate charges, charges taken after cancelling, and periods where the service did not work.
This summary is for orientation only. The numbered sections below are the agreement.
1. How subscriptions work
Subscriptions are billed in advance for each billing period and renew automatically until you cancel. The price and period are shown before you pay, and again on your receipt.
Payments are handled by Lemon Squeezy LLC as merchant of record, which means it sells the subscription to you and is the seller named on your receipt. Your receipt and invoices come from Lemon Squeezy.
2. Cancelling
You can cancel at any time, without contacting us and without giving a reason.
- Open your dashboard and use the billing portal link to cancel.
- Cancelling stops the next renewal. It does not end your current period — you keep full access until the date you have already paid through.
- Nothing is charged after you cancel, and we do not charge a cancellation fee.
3. Refunds within 14 days
If you are not satisfied with your first paid period, email us within 14 days of that payment and we will refund it in full. You do not need to give a reason, and we will not ask you to justify it.
This applies to a first subscription. It is not intended to cover repeatedly resubscribing and refunding.
4. Renewals and partial periods
After the first period, payments are generally non-refundable once a renewal has been taken, because access is granted immediately for the whole period.
We will still refund a renewal in full if you contact us promptly and either of these is true, and in practice we treat anything close to them the same way:
- you were charged after cancelling, or charged twice; or
- you did not use the subscription during the period that renewed.
5. If the service fails
If the site is unavailable for an extended period, or a subscription feature you paid for does not work and we cannot fix it, tell us and we will refund the affected period. This is separate from the goodwill window above and is not time-limited.
6. What a subscription does not promise
A subscription buys access to listings, their full text, contact details and alerts. It does not promise that any particular position exists, remains open, or is a fit for you, and it is not a placement service.
We cannot refund on the basis that a program had already filled a position, did not reply, or rejected an application. Listings come from programs' own sites and can change before we next check them.
7. How to request a refund
Email support@residencyspot.com from the address on your account, saying which payment you mean, or contact Lemon Squeezy, our merchant of record, directly through app.lemonsqueezy.com/my-orders (your receipt email links there too). We reply within two business days. Refunds are issued by Lemon Squeezy to your original payment method, and your bank typically shows them within 5–10 business days.
8. Failed payments
If a renewal payment fails, Lemon Squeezy retries it over a short period, and emails you about it. Access continues while it retries. If payment still fails, the subscription lapses and the account reverts to free browsing; nothing further is charged and no debt is owed.
9. Your statutory rights
Nothing here reduces a right you have under the law of the country where you live, including any statutory cancellation or cooling-off right for digital services. Where that law gives you more than this policy does, it is the law that applies.
This policy is in addition to, and does not limit, Lemon Squeezy's buyer terms and refund policy, which also apply to your purchase.